Support is the best way to found quick support and assessment for any PyFreeBilling topic. From “how to” procedures to estimation of implementation projects you will always find the right and shortest way to configure your PyFreeBilling based system or perform your project with 2nd and 3rd level of support behind your back. You can purchase 10 tickets of an hour of support. Use them for an estimation, a scheduled maintenance, a survey or keep them as a “Stand By” support technician you can consult at any time.
With the purchase of this official PyFreeBilling service you will get:
- A ticket number which allows you to automatically access our support system
- The ticket number covers up to (1) one hour of support
- You will be attended by one of our certified technicians in workable days. Monday to Friday 9AM to 5PM (GMT+1 – Paris time)
- You can use the ticket one time. Also, the contract validity is one year, beginning at the payment date.
- Fast support with remote login via ssh
Remote Access: You must have enabled ssh access and web access to the PyFreeBilling server that must be configured. This must be setup before the support attention to avoid time loses. It is also allowed the use of remote access software such as Logme-in, VNC, etc.
Important : The support is not a valid way to perform development of new functionality.